Frequently Asked Questions
Everything you need to know about your order and our gear.
How long will it take for my order to ship?
Standard orders are typically processed within 1-3 business days. Once shipped, domestic delivery usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for unworn and unwashed merchandise in its original packaging. Please note that clearance items and custom products are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How should I care for my Qualified Captain apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and hanging to dry or tumble drying on low heat.
Can I change or cancel my order after it has been placed?
Because we move quickly to get your gear out the door, we can only make changes or cancellations within 1 hour of order placement. Please contact support immediately.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital wallets like Apple Pay, Google Pay, and PayPal.