Returns & Exchanges
At The Qualified Captain™, we want to ensure you are completely satisfied with your gear. If your order isn't quite right, we offer a 30-day return policy for items in original, unused condition.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Follow the prompts to download and print your prepaid shipping label, or generate a QR code for a printer-less drop-off experience.
Package Your Gear
Place your items back in their original packaging and securely attach the shipping label to the outside of the box or mailer.
Drop Off and Refund
Hand your package to the designated carrier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing